USSD – more than just text!

Use Cases

 

 

Dialog-based communication:

  • Mobile self-services

  • Account balance announcer

  • Polls and questionnaires (identification of customer needs)

  • Activation of services and products, customer feedback

  • Alternative to the call center

  • Supplement to SMS-based services

Advantages

Interactive

Session-oriented technology

Secure

Protected channel, no data stored on device

Simple

Short, easy-to-remember commands, no applications needed

Implementation Options

The following USSD modes are supported:

  • Phase 1
    USSD message processing in the request/response mode
  • Phase 2
    Customer interaction in the USSD menu mode
  • USSD push
    All interactions are initiated by customer. You can send a subscriber a message or menu to initiate a USSD session on his/her device. The subscriber can then navigate the menu

 

Flexible USSD menus of any complexity are supported.
The architecture of the service enables integration with customer's systems.